Oracle reduces business processes from days to minutes with ChatGPT Work and Codex

More than 100,000 employees across various departments within Oracle are integrating ChatGPT Work and Codex tools to complete tasks such as market research, report generation, and incident management—which previously took days—in a matter of minutes.

AI Transformation at Oracle

More than 100,000 employees across Oracle are actively using ChatGPT Work and Codex technologies in many areas, ranging from talent acquisition to the IT department.

Talent Acquisition and Market Research

The recruitment team developed a market intelligence tool that takes a job description, researches similar roles, compares compensation, and evaluates the talent pool.

This preparation process, which previously took 2 to 4 days, was reduced to a 15 to 20-minute preparation session thanks to the new tool, ensuring consistency.

Fast Reporting for Business Users

The Oracle Applications Lab team created an ontology for business processes, enabling plain-language questions to be converted into reliable SQL queries via Codex.

Users can directly describe the results they want and quickly access analyses, reports, or applications, achieving the same results as manual processes.

Engineering and Incident Management

Site reliability engineers use Codex to gather context regarding incidents and automatically retrieve the correct runbooks.

The resolution time for simple incidents, which normally took up to an hour, dropped to minutes thanks to this artificial intelligence integration.

Management Lessons and the Future

Oracle executives emphasize that setting the right boundaries on topics such as system design, security, and code maintenance is critically important.

Company employees will continue to use these tools to solve future problems, driven by the efficiency gains provided by artificial intelligence.