RingCentral Shifts to AI-Driven Work Model
RingCentral is implementing AI-driven workflows in its engineering and operations departments by providing employees with ChatGPT Work and Codex tools.
Global communications company RingCentral is transforming its business processes and accelerating the software development cycle by enabling all employees to experiment with AI tools.
AI-Driven Transformation Process
RingCentral is expanding its global position in business communications with AI-driven work models. By providing all employees with ChatGPT Work and Codex tools, the company enables even those without technical experience to build products and infrastructure.
AI Competition and Scope
In a competition organized by company management, participants were given the task of building an end-to-end project without any restrictions. Thousands of employees, including non-technical personnel and managers, produced working projects.
Management of Operational Processes
Departments outside of engineering have also adopted AI-powered workflows. The Program Management Office increased operational efficiency by using ChatGPT Work to optimize processes such as status tracking and reporting.