Artificial Intelligence and the Financial Sector's New Regulatory Exam

The Mills Review report, published by the UK Financial Conduct Authority (FCA) in July 2026, revealed that retail financial services are evolving toward AI-powered, continuous, and authorized services. This situation brings new regulatory and operational questions for financial institutions regarding consumer-focused Agentic AI usages.

The Mills Review report, published by the UK Financial Conduct Authority (FCA) in July 2026, emphasized that retail financial services are shifting from a human-centric structure toward AI-powered, continuous, and authorized services. According to the report, consumers are preparing to delegate financial decision-making processes to artificial intelligence systems capable of suggesting actions, initiating transactions, and implementing decisions within understood parameters. The research showed that one in five British adults is already open to leaving decisions to artificial intelligence.