Australian law firm Gilbert + Tobin transforms business processes with artificial intelligence
Australian law firm Gilbert + Tobin has increased employee productivity by integrating ChatGPT Enterprise and Work tools into its operations. The firm announced that it has reached an 87% active participation rate in AI usage.
Australian corporate law firm Gilbert + Tobin has incorporated OpenAI's ChatGPT Enterprise and ChatGPT Work solutions into its operational processes to transform legal workflows.
Firm CEO Sam Nickless stated that AI is being used to support rather than replace human judgment, noting that the organization has moved from an experimental phase to defined and agent-focused workflows. An 87% active usage rate was recorded among staff provided with the application.
Nickless noted that he developed a custom GPT to manage his own workload and optimized the confidential annual review process for 120 partners using ChatGPT Work, resulting in administrative time savings. The firm enforces a strict governance policy that includes mandatory human oversight for all AI outputs to protect client data security.
Sources
- openai.com · Link