Strong Operational Infrastructure Essential for Emergency Health Services in Malls

Medline Health Group General Manager R. Başar Ezer stated that the effectiveness of emergency health services in commercial buildings with high human circulation relies on proper planning and a strong operational infrastructure.

R. Başar Ezer emphasized that area size, user density, access conditions, and potential emergency scenarios must be taken into account when planning emergency health services. A holistic management model incorporating 24/7 alarm centers, medical consultancy, and an experienced healthcare staff is critically important during this process.

When setting up fixed-point health services and infirmaries, the building's intended use, operating hours, and potential health risks stand out as determining criteria. Ezer noted that these services consist of more than just creating a space, requiring an organizational structure that ensures effective intervention when needed.

It was stated that mall managements should prioritize not only price in service provider selection, but also service continuity, technical equipment, corporate experience, and regulatory compliance capacity. It was recorded that sustainable quality in health services is only possible by evaluating these elements together.