Infinitus Announces New Artificial Intelligence Solution for Pharmaceutical Field Teams
Artificial intelligence communication company Infinitus has launched a new artificial intelligence toolset designed to support the field operations of pharmaceutical companies.
Operating in the field of artificial intelligence communication, Infinitus has introduced artificial intelligence agents named FieldForce, designed to ease the workload of sales representatives and field reimbursement managers in the pharmaceutical sector and enable them to reach more healthcare providers.
Scope of the FieldForce Solution
Infinitus announced that it has begun integrating its artificial intelligence platform into pharmaceutical commercial operations, moving beyond payment and call center processes.
The developed set of artificial intelligence agents named FieldForce aims to support more healthcare providers without increasing the number of staff.
Support Provided to Sales Teams
These artificial intelligence agents function to assist sales teams before, during, and after meetings held with healthcare professionals.
Thanks to cross-system integration, preparation for meetings, recording of notes, and updating of CRM records after meetings are ensured.
Continuous Access and Reimbursement Management
Additional agents, which can be active twenty-four hours a day and seven days a week for inbound calls, can answer providers' questions between visits.
For field reimbursement managers, questions regarding prior authorization statuses, claims, and reimbursements can be answered and offices can be supported with approved materials.
Sectoral Needs and Efficiency
Infinitus CEO and co-founder Ankit Jain stated that field teams are forced to perform more complex tasks with the same or fewer resources.
It was stated that artificial intelligence is designed not to replace human teams, but to empower them, allowing more time to be devoted to relationships and complex issues.
Healthcare-Focused Architecture and Monitoring
Developed with a healthcare focus rather than a general artificial intelligence layer, the system is based on millions of real-world interactions.
Thanks to the conversational insights engine called Infinitus Lens, interactions can be monitored and trends such as prescription patterns can be identified.