Artificial Intelligence Boosts Employment in Small Businesses

A new study conducted by the U.S. Chamber of Commerce has revealed that, contrary to the common belief that the use of artificial intelligence reduces employment, it is creating new job opportunities. According to the research, small businesses are nearly eight times more likely to view artificial intelligence as a tool for job creation rather than for reducing employment.

According to a U.S. Chamber of Commerce survey, the adoption rate of artificial intelligence among small businesses rose from 23 percent in 2023 to 66 percent today. Businesses are using this technology in areas such as marketing, customer service, accounting, sales, and cybersecurity. Jordan Crenshaw, Senior Vice President of Technology at the U.S. Chamber of Commerce, stated that 80 percent of small businesses in the region have increased their workforce over the past year.

Small businesses, which employ about half of the private sector workforce in the U.S., are utilizing artificial intelligence to save time by reducing processes from weeks to hours and to grow. Meanwhile, research from Stanford University showed that artificial intelligence substitutes certain tasks rather than entire occupations, such as routine writing, data analysis, and basic coding, which most heavily affects young and entry-level workers. On the other hand, it has been reported that some companies that laid off staff at an early stage due to artificial intelligence have re-hired workers after realizing the critical importance of human judgment, customer trust, and supervision.