Class Downgrade Due to Overbooking at Etihad Airways

Etihad Airways changed a passenger's class to economy due to a seating issue in the Business Class cabin. The airline created a new reservation in economy class to ensure the passenger's travel was not disrupted, and announced that 75 percent of the ticket fare would be refunded.

A passenger with a Business Class ticket on an Etihad Airways flight was transferred to economy class due to overbooking practices on the aircraft. The company stated that this change was mandatory because there were no seats left in the Business Class cabin due to high demand.

In order to prevent disruption to the passenger's travel plans, a new economy class reservation was created on the same flight. The airline management reported that 75 percent of the ticket fare would be refunded to the passenger due to the class downgrade.