Era of Robotic Process Automation Begins at the Revenue Administration

The Revenue Administration (GIB) has started carrying out transactions and correspondence automatically using robotic process automation technology. Minister of Treasury and Finance Mehmet Şimşek announced that these practices aim to facilitate access to services and ensure the efficient use of public resources.

With the robotic process automation applications implemented by the Revenue Administration (GIB), many transactions and correspondence are carried out automatically. While the generated documents are transmitted to their recipients via electronic channels, more than 200,000 letters have been prepared to date without the need for officer intervention. In addition, within the scope of repentance violation corrections, over 205,000 correction slips and more than 75,000 notices were automatically issued and delivered to taxpayers via e-notification.

Minister of Treasury and Finance Mehmet Şimşek stated in his evaluation on the matter that thanks to these practices, access to services is facilitated, transaction times are shortened, the efficiency of administrative processes is increased, and the efficient use of public resources is targeted.

According to the information obtained from the Ministry of Treasury and Finance, over 750 million logins have been made to the Digital Tax Office platform since the day it was launched. Through the platform, where 261 different services are offered as of today, approximately 18.3 million applications and petitions were received in the first 9 months of the year. On the other hand, with the electronic issuance of financial documents, approximately 13 billion electronic documents were generated in 2025 alone; the number of e-invoice users exceeded 2.2 million, while the number of e-ledger users also surpassed 2.2 million.