New Class-Action Lawsuit Filed Over Anthropic's Claude Max Subscription Plans
A new class-action lawsuit has been initiated against artificial intelligence company Anthropic, alleging that it deceptively advertised the usage limits of Claude Max subscriptions.
Artificial intelligence company Anthropic is facing an expanded class-action lawsuit accusing it of fraudulently marketing the usage limits of its Claude Max subscription packages.
Details of the Class-Action Lawsuit
The expanded class-action lawsuit filed against Anthropic claims that the usage limits of the Claude Max subscription packages were misrepresented to customers.
The lawsuit is being led by attorneys Monica Vaca and Kati Daffan, both of whom previously served within the Federal Trade Commission.
Subscription Packages and Limits
Claude Max plans are offered as an upgraded tier above the $20-per-month Pro plan, providing users with different pricing options.
The company announced that for $100 a month it promises 5 times the usage capacity of the Pro limits, and for $200 a month, 20 times the capacity.
Deceptive Advertising and Hidden Conditions
The plaintiffs' attorneys argue that these promised multipliers were hidden in fine print and subjected to weekly and five-hour rolling windows.
This situation results in users experiencing a total usage capacity that is significantly less than the advertised figures.
Company's Defense and Allegations
The plaintiffs state that learning about these limitations and conditions requires clicking multiple links and navigating to different pages.
In a previous defense, Anthropic had argued that the session limits were not hidden and that explanatory information could be accessed during the purchasing process.