Wayfair Boosts Catalog Accuracy and Support Speed with OpenAI Models
Home goods retailer Wayfair has integrated artificial intelligence technologies to verify millions of product attributes and automate supplier support processes.
Wayfair has implemented OpenAI models to verify data in its massive catalog of approximately 40 million products and to accelerate supplier support workflows.
Catalog Accuracy and Product Data
Wayfair verified and corrected attribute data on more than 11 million of its most-viewed products thanks to OpenAI technology. This move reduced manual workload, improved search and recommendation systems, and led to a decrease in product return rates.
Supplier Support Processes and Automation
The company integrated OpenAI models into Wilma, its proprietary supplier support platform. Achieving up to 70 percent automation in specific workflows, this system automatically responds to 41,000 support tickets every month.
ChatGPT Enterprise in Internal Operations
Wayfair rolled out more than 1,200 ChatGPT Enterprise licenses across its workforce to streamline daily tasks and internal operations.