Face ID Errors and Paint Chipping Reported in New iPhone 18 Pro Models
Freezes during Face ID verification in Apple's new smartphone series are locking devices, while paint chipping on the body finishes is also being reported.
The new iPhone 18 Pro and Pro Max models released by Apple have come to the forefront with technical and physical issues spreading among users. Reports shared on global platforms reveal that devices freeze and restart during biometric verification, and paint peeling is observed on the aluminum body.
Issues Reported by Users
Across a wide area ranging from South Korea-based Asamo forums to Reddit and Chinese social media platforms, users are reporting sudden freezing problems and peeling of the body coating on the new generation phones.
Face ID Verification Errors
According to user posts, the most frequently encountered glitches occur during Face ID verification processes.
When Face ID fails while logging into locked folders, banking applications, or during Apple Pay payments, the system suddenly freezes.
Error Codes in System Logs
Recorded in the device's diagnostic logs with the panic-full tag, this error clearly indicates that the operating system kernel is experiencing a critical crash and putting itself into safe mode.
Thought to Be Software-Related
Initial evaluations from technology experts and service units indicate that the crashes stem primarily from a biometric verification bug in the iOS 20 operating system.
The company is expected to release an emergency intermediate iOS update in the coming days to prevent this software lockup.
Paint Chipping in Body Design
The only problem experienced with the device is not limited to software lockups, and complaints of discoloration and edge chipping that started with the transition to the aluminum body continue in the new series.
Wear, scratching, and paint chipping are being reported by users, especially on black and dark-colored models.