SERDAR HOCAM
SERDAR HOCAM
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AWS Named a Leader in the 2026 Gartner Magic Quadrant for CCaaS

Serdar HocamAuthor & Editor

Amazon Web Services, with Amazon Connect, has been named a leader in the 2026 Gartner Contact Center as a Service Magic Quadrant for the fourth consecutive time.

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AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service | Amazon Web Services

Amazon Web Services (AWS) has been positioned as a leader in the 2026 Gartner Contact Center as a Service (CCaaS) Magic Quadrant for the fourth consecutive time with its Amazon Connect solution.

Amazon Web Services has been named a leader in the 2026 Gartner Contact Center as a Service (CCaaS) Magic Quadrant for the fourth consecutive time with Amazon Connect. This recognition highlights AWS's ongoing work in customer experience through Amazon Connect Customer, which combines customer context, artificial intelligence, and enterprise scalability.

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  • aws.amazon.com · Link

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