Patient satisfaction rates announced at Bursa Private Hayat Hospital
Bursa Private Hayat Hospital reported that outpatient satisfaction reached 99 percent and inpatient satisfaction reached 98 percent in evaluations conducted within the scope of Patient Rights Day.
Bursa Private Hayat Hospital announced its satisfaction rates as part of Patient Rights Day, in line with the patient rights and safety principles it places at the center of its corporate management approach. The hospital examines over 600 pieces of feedback every month through approximately 535 one-on-one interviews and surveys.
According to the data obtained, the outpatient satisfaction rate reached 99 percent, while the inpatient satisfaction rate exceeded 98 percent. The Net Promoter Score (NPS), evaluated out of 10, which indicates the tendency of patients to recommend the institution to others, was recorded above 9, which was noted as an indicator of trust.
Hayat Health Group Vice Chairman of the Board of Directors Fatma Betül Kabalar stated that patient satisfaction is a continuously evolving management approach and emphasized that quality standards are maintained at the JCI-accredited hospital.
Sources
- yerel-haberler.haberturk.com · Link