AI Integration Launched Between Amazon Quick and Microsoft Outlook

Amazon Web Services has announced a new integration between Microsoft Outlook and the generative AI assistant Amazon Quick to save time in business processes.

AI-Powered Email Automation

According to Gartner research, AI saves employees about five hours a week, with email standing out as one of the key impact areas in this domain.

Amazon Web Services has implemented the integration of Microsoft Outlook with Amazon Quick, an AI assistant that connects to business data and takes action on behalf of users.

Capabilities Provided by the Outlook Integration

Connecting with Microsoft Outlook, Amazon Quick can summarize long email threads, draft contextual responses, and handle meeting scheduling.

This integration utilizes the Microsoft Graph API and OAuth 2.0 authentication infrastructure to provide secure access without storing passwords.

Core Amazon Quick Tools

The Amazon Quick chat agents within the system access enterprise knowledge bases to draft email responses and summarize threads.

The Amazon Quick Flows tool automates routine tasks such as generating meeting briefings and extracting action items.

Setup Prerequisites and Process

The setup requires administrator access to the Microsoft Entra admin center, application developer permissions in the Microsoft tenant, and Amazon Quick access in the AWS account.

The step-by-step configuration process consists of adding the Outlook connector, signing in with an Outlook account, and approving access.