Türkiye Sigorta's Dialogue-Based Digital Assistant Bilge Turns Two
Celebrating its second year, Türkiye Sigorta's dialogue-oriented digital assistant Bilge has answered millions of questions and performed hundreds of thousands of transactions in the past year alone.
Bilge, the digital assistant brought to life by Türkiye Sigorta with a dialogue-based insurance approach, is drawing attention with the comprehensive and proscriptive/proactive services it offers as it leaves its second year behind.
Dialogue-Based Insurance Model
Going beyond merely providing information and capable of executing transactions through natural dialogue established with the user, Bilge constitutes a significant example of dialogue-based insurance in the sector.
Designed to serve current and potential customers, agencies, and field sales teams, the assistant brings different users together under the same experience.
Wide Ecosystem and Platform Access
It actively serves on the website, mobile application, agency screens, field applications, and in-house corporate platforms.
It completely personalizes its responses and the transactions it will offer according to the user's identity, role, need, and the platform they are on.
Core Transactions That Can Be Performed
Users can easily view their retirement savings, state contributions, funds, policies, and coverages through Bilge.
Additionally, many different transactions such as collections, payment plans, receipt access, health provisions, and tracking of claim files can be conducted via natural dialogue.
Proactive Structure Anticipating Needs
Going beyond an assistant that waits to be asked questions, it is transforming into a next-generation personal assistant that anticipates needs, guides, and takes action.
It provides mobile users with guidance toward the right step by reminding them of missing documents, open payments, and policies nearing maturity.
Two Years of Success and Transaction Volume
Answering 14 million questions in the past year, Bilge reached 73,000 interactions on busy days and completed over 500,000 integrated transactions.
It responded to users' needs before they even asked, through personal and proactive reminders two million times.
Artificial Intelligence and Security Infrastructure
By combining a secure generative artificial intelligence infrastructure with comprehensive insurance and retirement knowledge, it provides access to accurate information.
Personal data protection and corporate security are observed in compliance with the ISO/IEC 42001 Artificial Intelligence Management System certificate.