Success of artificial intelligence in public services must be measured by practical solutions

Speaking at the AI and Digital Ministers Meeting within the framework of the Global AI and Digital Summit 2026 held in Seoul, Vietnamese Deputy Minister of Science and Technology Tran Trung Tinh stated that the success of artificial intelligence in public services must be measured by its ability to solve real-world problems for citizens.

Speaking at the AI and Digital Ministers Meeting during the Global AI and Digital Summit 2026 in Seoul, Deputy Minister of Science and Technology Tran Trung Tinh stated that the application of artificial intelligence in public services should be demonstrated through its ability to enhance administrative efficiency and solve citizens' problems. The conference, organized by the World Bank Group in cooperation with South Korea's Ministry of Science and ICT and Ministry of Economy and Finance, discussed policies for addressing digital infrastructure and development challenges through technology.

During the session, Deputy Minister Tran Trung Tinh shared Vietnam's experiences in institutional improvement, strategic orientation, and practical implementation. Noting that the Law on Digital Transformation and the Law on Artificial Intelligence offer a risk-based and human-centric governance approach, Tinh recorded that Vietnam is implementing its National Digital Transformation Strategy for the 2026-2030 period along with its vision for 2045. He also conveyed that applications such as electronic identification and the integration of population data have simplified administrative procedures for citizens.