Family Medicine Information System Failures Disrupt Healthcare Services

Technical malfunctions in the Family Medicine Information System used in family health centers have brought healthcare services to a standstill. Issues experienced in processes such as prescription writing, test ordering, and vaccine tracking both put physicians under pressure and cause grievances for patients.

System Failures Halt Service

Technical malfunctions in the system forming the digital infrastructure of family health centers make it difficult to carry out daily healthcare services.

Due to the system freezing, essential procedures such as prescription writing, test ordering, and vaccine tracking are disrupted, leading to long queues.

Physicians and Patients Aggrieved

Digital infrastructure issues leave physicians struggling with an increased workload and psychological pressure in difficult situations.

Disrupted treatment processes and extended waiting times directly lead to patient grievances, bringing the parties into conflict.

Statements from the Istanbul Medical Chamber

Dr. Emrah Kırımlı, a member of the Board of Directors of the Istanbul Medical Chamber, stated that the Ministry of Health forces employees to use its own software.

Kırımlı emphasized that the support team cannot be reached, problems are experienced in keeping health records, and procedures get mixed up.

Comprehensive Research from the Union

Dr. Ahmet Mehlepçi, Chairman of the Unity and Solidarity Union, announced that they have launched a nationwide research regarding the use of the system in the field.

Mehlepçi stated that the comprehensive report prepared will soon be shared with the Ministry of Health and the public.

Risk of Burnout and Violence

The delays caused by the digital system being reflected directly onto the physician lead to burnout among personnel working in primary care.

These negative developments also lay the groundwork for escalating the risk of violence in healthcare.