AI Agents Raise New Control Questions in Telecommunication Networks

Serdar HocamAuthor & Editor

Major network providers like Nokia, Ericsson, and Samsung state that telecom operators must maintain strict control over autonomous AI agents operating on live infrastructure.

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AI agents raise new control questions for telecom networks

As AI agents transition from advisory phases to actionable executions in telecommunication networks, the question of who holds control and responsibility over live infrastructure remains high on the industry's agenda.

The Era of Autonomous AI in Live Infrastructure

AI agents are moving away from advisory steps in telecommunication networks toward real-time actions, which brings new questions regarding operator oversight.

Joint Control Emphasis from Providers

Leading network providers in the industry, such as Nokia, Ericsson, and Samsung, argue that telecom operators must retain responsibility for in-network AI processes.

Glass Box Governance Model

Oguz Sunay from Nokia describes the target model, where agents are authorized for specific actions and bounded by policies, as 'glass box governance'.

Risk Thresholds and Dependency Risk

Akhil Gokul from Ericsson Americas and Arjun Nanjundappa from Samsung emphasize that operators must own risk thresholds to avoid becoming dependent on vendors or cloud giants.