Incore Bank Tests Artificial Intelligence in Customer Identification Processes
Swiss B2B transaction bank Incore Bank achieved a high success rate in AI-based customer identification tests conducted in partnership with Kyndryl and Google Cloud.
Incore Bank achieved a 99 percent accuracy rate in extracting data from documents with the artificial intelligence system it tested for customer processes and identity verification in collaboration with Kyndryl and Google Cloud.
AI-Powered Process Testing
Incore Bank tested the extent to which artificial intelligence can manage customer background checks in collaboration with Kyndryl and Google Cloud.
As a result of this test study, the system achieved a 99 percent accuracy rate in extracting data from onboarding documents.
Final Decision Rests with Compliance Officers
This high accuracy rate achieved measures the success of artificial intelligence in reading documents.
The authority to make the final decision regarding customer risk does not lie with artificial intelligence and continues to remain with compliance officers.
AI Trends in the Industry
According to PYMNTS Intelligence data, only 20 percent of financial institutions use artificial intelligence in customer recognition and identity checks.However, 65 percent of financial institutions plan to adopt or expand this technology within the next year.
Technical Infrastructure and Operating Model
Swiss B2B transaction bank Incore Bank tested how much work artificial intelligence agents can handle before human control.
The proof-of-concept study brings together Google models and the Kyndryl agent framework to coordinate multiple artificial intelligence agents.